Q: How can I be certain that the relics are genuine?
All our products come with a certificate of authenticity (COA) either from a direct participant
in the event (cosmonaut), a rightful owner of the relic that can vouch for its origins or from
us at everquest after having verified the authenticity. In some cases, it would be impossible
to obtain a signature from a direct participant or from the original owner of the relics when
the event took place. In this case we ascertain the authenticity ourselves and will issue a
certificate from everquest design.
Q: Are you making other products with relics or famous materials?
From time to time we may design other products than bags depending on the availability and nature of certain
relics. We are regularly approached by customers having interesting relics to integrate into everyday products.
We work on a case by case basis. We may also have constraints on very limited collections with certain relics.
In any case, we will make sure that our customers are informed of any new series or collections marketed by
EverQuest design.
Q: Where can I buy your products?
Everquest Design bags are available through our everquest design website as well as on our other
web properties such as soyuzbags.COM and courageousbags.com.
Q: What methods of payment do you accept?
Credit cards are accepted via Paypal payments (VISA, MasterCard, American Express, Discover).
Also accepted: money order via Bidpay's payment (Western Union). We accept Paypal from International
Buyers. We DO NOT accept personal or company checks. Item will only be processed upon receipt of the
actual payment. Please email us if you encounter any problem when completing your payment transaction.
Q: What are your shipping terms?
We ship anywhere around the world under a few (very limited conditions). We ONLY ship the item to the
Verified/Confirmed address on your Paypal or Bidpay (Western Union) account. We will ONLY ship to your
confirmed Paypal address. Merchandise will not be shipped out to unconfirmed addresses.
Shipping cost is $25.00 for Priority Mail (usually 5 to 10 days delivery) with Delivery Confirmation
within the continental USA and Canada. Postal insurance is optional and highly recommended given the
unique nature of the item. Seller is not responsible for lost shipment but will provide tracking information.
Item will be shipped the same day or the next business day once payment is confirmed and received.
Buyer is responsible for duties when applicable. We will fill out the customs documents providing
accurate information on item and value. Once you have placed your order, you will be able to see
both shipping and delivery date estimates in the order confirmation e-mail.
Q: Do you ship internationally?
For International Customers (outside continental USA): Shipping cost varies wildly per country!
Please email us with information on country of shipment for a quote.
Q: What is your return policy?
The bag comes with a certificate of authenticity. Satisfaction guaranteed. Merchandise is
authentic and in perfect condition. Should you have any problem, please contact us within
48 hrs after receipt of the merchandise, we will not be responsible for any claims made 48 hrs.
of receipt. Seller is not responsible for damages caused by buyer's use of the merchandise after
3 days of receipt of the merchandise. The item you bought is made with a piece of relic from an
historical event. The front relic piece may be discoloured, distressed or scratched. Authentic
material is used and the "damage" to the piece is normal and EXPECTED. Please report any defects
to the bag OTHER THAN to the relic piece within 48 hrs after receipt of merchandise. If replacement
is not available then a refund shall be issued.
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